When it comes to health, we often ignore signals from our body. With miro, we created an intelligent being that helps you living a healthier life.
In the summer semester 2015 it was our job to develop an ambient system that understands and considers the context of its users. As intelligent environments do not yet exist, the space of possibilities is nearly endless: there is neither a technological infrastructure given, which limits the creative space nor are there any interaction paradigms.
Hence by having the task developing such a system we also had to deal with human-computer-interaction per se. We had to define and understand it once again, so that we could grasp, how it has to transform in intelligent environments. Does a user have to express his demands via language? Does he have to learn new gestures to interact with his environment? Or will systems operate autonomously by predicting emotions, needs and tasks of human beings? Therefore the overall question was: how will human-computer-interaction change with the introduction of intelligent environments?
To find a suitable area for the experimental examination with ambient intelligence, we had to literally narrow down the space and create a canvas for our reflections. For this purpose we used classic brainstorming sessions where we collected and categorised different environments on paper.
Hospitals and nursing homes sounded quite interesting and exciting for the whole team. Because of their inherent function they immediately offered us a unique scope for ambient intelligence. Both places aim to heal impaired people or try to support them in living on in dignity. People live there for days if not the rest of their life and are partly not able to independently eat or go to the toilet. Ambient intelligence can make those environments effectively better places.
To find interesting touch points within hospitals, we have developed customer journeys. This helped us to take a more holistic view of the course of disease people experience. Moreover the approach resulted in the fact that we have found a large number of negative points before people actually enter a hospital. Thus, the focus shifted away from hospitals towards the problem that humans become patients at all.